Refund Policy

Clear and fair refund conditions for your peace of mind

Overview

At HarmoniousLivingIdeas, we recognize that plans can alter, and are committed to offering transparent and equitable refund terms. This document specifies the criteria for which refunds can be granted for our yacht rental services.

It's important to familiarize yourself with this policy before booking a service. Confirming a yacht rental with HarmoniousLivingIdeas signifies your consent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for handling expenses

Processing Time: 5-7 business days

Processing Fee: £50 for credit card transactions

Conditions: Request must be made in written form via email or a phone call

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: £25 deducted from refund total

Conditions: Valid justification necessary; administrative fees applicable

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund potential

Exception: Critical circumstances taken into account

Alternative: Company may offer a credit for future charters at their discretion

Conditions: Proof required for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Safety is our top priority. In the event of inclement weather conditions deemed dangerous by our certified captain, we offer several options:

  • Full Refund: Offered if the charter cannot be rescheduled
  • Reschedule: Change your charter date with no extra fee
  • Charter Credit: A voucher valid for one year from the original charter date

Weather Assessment Process

Our process for evaluating weather involves:

  • Evaluation of wind velocity and trajectory
  • Survey of wave proportions and ocean conditions
  • Forecasts for visibility and precipitation levels
  • Coast Guard advisories and alerts
  • Pilot's expert safety assessment

Decision Timeline: Decisions regarding weather cancellations will be communicated at least 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Emergency Circumstances

Medical emergencies are understood to occasionally arise. The scenarios below are eligible for special refund consideration:

  • Unexpected illness or injury that leads to hospitalization
  • Passing of a family member
  • Unexpected military duty or recall
  • Court obligations such as jury service or subpoenas
  • Travel disruptions due to natural disasters

Documentation Requirements

For requests regarding medical emergency refunds, provide the following:

  • A hospital statement or medical certificate
  • Death notification (if relevant)
  • Official military commands
  • Notice of court summons or jury duty
  • Travel warnings or declarations of emergency

Processing: Refunds for emergencies are managed within 3-5 working days after the required documents are obtained.

Operational Cancellations

Mechanical Issues

In the situation where there are mechanical issues with the reserved yacht that is unable to be fixed:

  • Alternative Vessel: A similar vessel will be provided if feasible
  • Full Refund: If no appropriate replacement can be found
  • Partial Refund: If the replacement vessel is priced differently
  • Compensation: Consideration for inconvenience may be given

Crew Unavailability

In the uncommon event that a qualified crew is unavailable:

  • Efforts will be made to arrange a substitute crew
  • Complete refund will be offered if the charter cannot proceed
  • Option to reschedule without incurring more costs

Refund Processing

Payment Method

Refunds are returned using the initial payment mode for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

£50 charge for cancellations over 72 hours before

Bank Transfer Processing

£25 charge applies to all refunds via bank transfer

International Processing

Additional costs may be applicable for international dealings

Charter Credits

When Credits Are Offered

Charter credits might be proposed instead of refunds under certain conditions:

  • Last-minute cancellations (less than 24 hours notice)
  • Cancellations due to weather conditions
  • Requests for voluntary rescheduling
  • Service disruptions

Credit Terms

  • Validity: Valid for 12 months from the time of issuance
  • Transferability: Non-transferable to other individuals
  • Value: Equivalent to the full price of the charter (exempts handling fees)
  • Usage: Applicable for any available yacht charter
  • Expiration: No extension past the 12-month period

Partial Service Refunds

Service Interruptions

In the event that your yacht trip is disrupted or abbreviated due to our oversight:

  • Proportional refund based on the part of service not used
  • A credit identical to the remaining charter value for future use
  • Added perks or enhancements offered complimentary

Guest-Related Interruptions

If a charter concludes prematurely due to the behavior or safety infractions by the guests:

  • No return for the portion left unused
  • The entire charter fee is still required
  • Potential extra fees applicable

Dispute Resolution

Should you challenge a refund verdict, the following actions are feasible:

  • Appeal for a reassessment by our administrative team
  • Submit further evidence or documents
  • Engage with consumer advocacy agencies
  • Seek legal alternatives in line with the current laws

How to Request a Refund

Step 1: Contact Us

Proceed by submitting your refund application through:

Step 2: Provide Information

Include in your application the following details:

  • Booking confirmation identifier
  • Scheduled date and time of the charter
  • Cancellation rationale
  • Any required support documents
  • Preference for refund method

Step 3: Review and Processing

Our team will acknowledge your submission within a day, evaluate it against this policy, make a determination within two days, and conduct the authorized refund processing within the designated timeframes.

Important Notes

  • All requests for refunds must be communicated in writing
  • Reimbursements are issued in £ despite the original currency employed
  • Purchase of travel insurance is highly recommended
  • This policy may be revised with a forewarning of 30 days
  • Issued refunds are subject to relevant taxes and rules

Contact Information

For inquiries about refunds or to initiate a refund claim:

Refunds Department
HarmoniousLivingIdeas Marine Services Ltd.
Porto Solent
Portsmouth PO6 4TP
United Kingdom

Phone: +44 23 9283 9766
Email: [email protected]
Open: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 22, 2028

Our refund policy is established with clarity and fairness in mind. We encourage you thoroughly review these terms ahead of booking and reach out to us with any queries.